Introduction
lumina-fine is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit an enquiry through our contact form
- Request a consultation or quotation
- Subscribe to our communications
- Engage our services
This information may include your name, email address, postal address, and details about your garden or service requirements.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Process bookings and manage client relationships
- Send administrative information such as appointment confirmations
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where necessary to provide our services or comply with legal requirements. We may share information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Request data portability
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at [email protected] or write to us at our office address.
Last updated: June 2026